Terms of Service

X9 (Hereinafter referred to as “our website”) is owned and operated by X9 LIVE TECHNOLOGY SDN. BHD. Please read the terms of service carefully before using our website. When you register as a member or start using its member services, you are deemed to have fully reviewed, understood and agreed to the terms of service, and agreed to abide by the following terms of service.

Service Description

This website provides online ordering and delivery services. The delivery service is only available within Malaysia at present. This website may add, modify or terminate related services based on business expansion and evaluation of customer needs.


You agree to join the company as a member when you apply for the service. The personal data you fill in will be protected by the company in accordance with the Personal Data Protection Law. You agree that the company can notify you regarding our services and relevant promotions by email or other means.

Once the registered account and password are activated, you may use them for login purposes and enjoy all the current and subsequent services provided by our company (including other servicing websites managed by our company).

Transaction Consideration

Once you enrol as our member, you may purchase your favourite products through our website. Our website will update the products regularly or irregularly.

All goods on our website are pre-sold as per the estimated quantity of goods and will be delivered in accordance with the goods arrival schedule. If the original delivery date is delayed or the quantity of the current stock is insufficient, you agree that the company will postpone the delivery and notify you by email or other means. In the event that you can’t accommodate the fixed schedule or there are other factors that contribute to the failure of product collection, you have to cancel the order, and our company will handle the refund for you.

Customer Rights Protection

If you decide to cancel your current order, you can contact us via [email protected] and proceed with product cancellation and replacement procedures. Our company will refund you according to your payment method. Should the order cancellation cause extra expenses that are not covered by the free delivery standard of procedures, the company will bear the delivery expenses.

Please make sure that our website and its products meet your requirements before placing an order. For any multiple arbitrary returns and exchanges, unreasonable cancellation of orders, or any intrusion or loss deemed inappropriate by the company, which disrupts our operation and leads to company losses, we reserve the right to stop trading with you or we might temporarily or permanently terminate the provision of our services to you.


Both parties agree that the interpretation and performance of these terms of service shall be for the benefit of consumers and shall be governed by the laws of Malaysia.

Without the consent and authorisation of the company, please do not use all or part of the information of this website in any way. If there is any violation of the relevant laws, a lawsuit will be filed.

If you find any infringement of the service goods or pictures provided by the supplier on this website, please report to us. Our company will immediately clarify it and take the appropriate actions after receiving the notification.

Our website has the right to revise the terms of service at any time and publish them in the website after revision. If you continue to use the service after the terms of service is published and effective, it is deemed that you agree to the modified content; if you do not agree to all or part of the modified content, please stop using the website services. If customers have any questions about the statement of the terms of service, do not hesitate to contact us through email
or real-time chat.